iPhone XS Max Diagnosis & quotation
- You send it in, we assess it within 24–48 h
- Transparent fixed price before every repair
- Free, insured DHL shipping both ways
- The 79,90 € already paid will be credited towards the repair
For a full diagnosis, we need access to iOS. Your code is transmitted securely using encryption, used exclusively for the repair and deleted immediately upon completion.
Please describe the problem and answer the question about your data.
Our work speaks for itself.
So funktioniert die iPhone XS Max Diagnose
From your click to your repaired device – we make it as easy as possible for you.
Problem schildern & anfragen
Briefly describe the fault with your iPhone XS Max, indicate whether the data is important, and submit your enquiry.
iPhone XS Max einsenden
After your enquiry, you will receive a free, insured DHL shipping label. Pack your iPhone securely and send it to our workshop in Bonn.
Diagnosis & fixed-price quote
Our technicians thoroughly examine your device, identify the cause, and contact you with a binding fixed price – repairs only begin with your approval.
If you decline the fixed-price quote, you pay only the diagnostic fee of 79,90 €. If you proceed with a repair, this prepaid fee will of course be credited towards the repair costs.
Why the diagnosis 79,9 € costs
An honest diagnosis is more than a visual inspection. To give you a binding fixed price your device must be iPhone XS Max fully disassembled and checked assembly by assembly – because the same symptom can have very different causes.
A device that will no longer turn on could have a faulty battery, charging port, display – or a single component on the logic board. These possibilities can only be ruled out one at a time: measuring voltage rails, testing with known-good reference parts, and checking for signs of moisture and impact under a microscope.
Newer models also require opening from the back by design. The back cover is bonded all the way around and must be released using heat and specialist tools without damaging the frame or seal. The device is then professionally resealed – even if you decide against a repair.
Disassembly, testing all assemblies, and subsequent reassembly take our technicians a total of around 1–2 hours of hands-on work to complete. That is why we charge a fair flat fee of 79,9 € rather than making a wild guess.
If you decide to proceed with the repair after the diagnosis, the prepaid 79,9 € will be fully credited towards the repair price. If you decline, you pay only the flat fee – and your device will be returned iPhone XS Max free of charge and insured, including a written diagnostic report.
Your benefits at Handyarzt
No hidden costs, a full overview before the repair begins.
Tested, set up, and operated in Bonn – no passing your device between third parties.
Schnelle Fehleranalyse durch eingespielte Werkstatt-Workflows.
Shipping both ways is fully insured and free of charge for you.
Google reviews
Trustworthy, friendly and highly skilled. After a competitor wanted to dispose of my water-damaged phone as beyond repair, I turned to this true professional. All my data was recovered, and the phone was even repaired as well. Highly recommended.
My iPhone wouldn't turn on and MediaMarkt couldn't help. Thanks to Handyarzt, all my photos and data are back – thank you so much for getting all my son's baby photos back! ❤️
I dropped my phone and the display went completely green. I booked data recovery, a SWAP procedure was carried out – and afterwards I had all my data back. Very friendly and fast service.
My iPhone 13 just switched off. After 6 unsuccessful phone calls, I stopped by here. The technician knew immediately what was wrong and installed a new chip within 3 hours. The phone works and all my data is there.
A faulty software update bricked my phone. Samsung support turned me away. Handyarzt carried out the software recovery – all my data is there. My go-to place from now on.
Thank you so much! All my pictures are back! 😍 (even though Apple had already said they were lost because I hadn't made a backup). Very knowledgeable and friendly. Highly recommended!
Any more questions about diagnosis?
Our team offers personal advice – free of charge and without obligation. We will help you assess the best option for your iPhone XS Max.
Here you will find our Repair clinic
Visit us at our centrally located clinic in Bonn – we are happy to help you personally with any questions about diagnostics and smartphone repair.
Monday to Friday 10 to 19
Closed Saturday
Frequently asked questions about diagnostics
iPhone XS Max Diagnostics in Bonn – honest, thorough & with a fixed-price quote
Your Apple iPhone XS Max giving you problems and you are not sure why? No problem. With our flat-rate diagnostics service, simply send in your device. We examine it thoroughly at our workshop in Bonn and contact you with a binding fixed-price quote – you are free to decide whether we carry out the repair.
Book the diagnosis online for a flat fee of 79,90 €. Once we receive your iPhone XS Max our technicians examine the device at both hardware and software level and identify the actual cause of the fault. You receive a transparent fixed-price quote – no pressure, no hidden costs.
How the diagnosis works
After your enquiry, you will receive a free, insured DHL shipping label by email. Pack your iPhone XS Max securely and send it to our workshop in the Sterntorhaus in Bonn. Diagnosis usually takes place within 24–48 hours of receipt. We will contact you by phone or email with our findings and a binding fixed-price quote.
More repairs for your iPhone XS Max
Multiple faults on the same device? We repair your iPhone XS Max also display, battery, back cover, and more . You can find a complete price overview for your model on the model page.
Andere Reparaturen für iPhone XS Max
Screen repair
Original or premium display for your iPhone – including True Tone, Face ID functionality, and a 12-month warranty.
Battery repair
New battery with full capacity – original quality, 12-month warranty, completed on site in Bonn in 60 minutes.
Logic board repair
Chip-level microsoldering repair – charging IC, audio IC, Tristar & more replaced under a stereo microscope.